Surga5000 takes your privacy seriously. This document transparently explains how we collect, use, store, and protect your personal data as a member of our platform — in accordance with Malaysia's Personal Data Protection Act (PDPA 2010).
Before reading the full privacy policy, here are surga5000's six core commitments to safeguarding the personal data of every Malaysian member.
All your personal and financial transaction data is encrypted using 256-bit SSL — the same security technology used by Malaysian banking institutions such as Maybank and CIMB. Your data cannot be read by any third party while in transit.
Surga5000 has never and will never sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your data belongs to you — it is not our commodity.
Surga5000's Privacy Policy is built on the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA). We respect and comply with all data protection principles established under Malaysian law.
As a surga5000 member, you have the full right to access, review, amend, or request deletion of your personal data at any time via your account settings or by contacting our support team.
Your personal data is stored on servers protected by multi-layered access controls, 24/7 monitoring, and regular backups. We use industry-grade cloud infrastructure to ensure your data remains secure at all times.
In the event of any security incident involving your personal data, surga5000 is committed to notifying you via your registered email address within 72 hours of confirming the incident.
We ensure your personal data goes through a clear, controlled, and secure process from start to finish.
Data is collected only when necessary for registration or a transaction.
Data is verified for security and accuracy before processing.
Data is encrypted with 256-bit SSL before being stored on secure servers.
Used solely for the purposes stated in this privacy policy.
Data is securely deleted when no longer needed or upon your request.
Welcome to the Privacy Policy surga5000. This document explains in detail how we, as the data controller, collect, process, store, and protect your personal information when you use our online gaming platform at surga5000.ws.
This Privacy Policy applies to all surga5000 users and members, including those who register to play slots, live casino, baccarat, roulette, Sports Betting on Malaysia Super League football, badminton, e-sports, and all other games available on our Platform.
We operate in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA), and we are committed to ensuring your personal data is handled fairly, lawfully, and transparently. By using the surga5000 Platform, you agree to the terms set out in this Privacy Policy.
Note: If you are under 18 years of age, please stop using the surga5000 Platform immediately. We do not knowingly collect data from minors.
Surga5000 only collects personal data that is strictly necessary to provide you with our platform services. The following are the categories of data we collect:
| Data Type | Example | Primary Purpose |
|---|---|---|
| Identity Information | Full name, Malaysian Identity Card number, date of birth | Identity verification, legal compliance |
| Contact Information | Email address, Malaysian phone number | Account communications, security notifications |
| Financial Information | Deposit methods (TNG, GrabPay, DuitNow, FPX), transaction history | Payment processing, deposit/withdrawal verification |
| Account Information | Username, password (encrypted), preference settings | Account management, login security |
Surga5000 uses collected personal data solely for the following purposes:
surga5000 does not use your personal data to make automated decisions that materially affect you without human involvement, except for automated fraud detection systems designed to protect your account.
Surga5000 does not sell, rent, or trade your personal data to any third party for marketing purposes. However, we may share limited information with the following parties under certain circumstances:
All third parties who receive your personal data from surga5000 are bound by data protection agreements that require them to safeguard your information to a standard no less stringent than Malaysia's PDPA 2010.
Surga5000 implements comprehensive technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:
Surga5000 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable law.
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account information | For the duration of the active account | Surga5000 service requirements |
| Financial transaction records | 7 years after the transaction | Malaysian financial legal requirements |
| Support communication logs | 3 years | Complaint resolution & referral |
| Data after account closure | 5 years | PDPA compliance & audit requirements |
| Cookie data | 30 days – 1 year | Depends on cookie type |
Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be used to identify you.
As a data subject under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding your personal data held by surga5000:
To exercise any of the rights above, please contact the surga5000 data protection team by email at privacy@surga5000.ws or via our live chat, available 24 hours a day. We will respond to your request within 14 business days.
Surga5000 uses cookies and similar tracking technologies to enhance your experience on our Platform. Cookies are small text files stored on your device when you visit our website.
You can manage cookie usage through your browser settings. However, disabling certain cookies may affect some features on the surga5000 Platform.
The surga5000 Platform contains links to third-party services such as payment providers (Touch 'n Go, GrabPay, DuitNow, FPX) and game providers. This Privacy Policy applies solely to the surga5000 Platform.
When you use third-party services linked through the surga5000 Platform, the respective provider's privacy policy governs how they handle your data. surga5000 is not responsible for the privacy practices of those third parties.
We encourage you to read the privacy policies of the e-wallet and banking providers you use to make deposits at surga5000, as they maintain their own privacy policies that are separate from ours.
Surga5000 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform security enhancements.
When we make material changes to this Privacy Policy, we will:
Continued use of the surga5000 Platform after a change notice is posted will be considered your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or complaints regarding how surga5000 handles your personal data, you may reach us via:
We are committed to responding to all privacy-related enquiries within 14 working days from the date of receipt. For more complex complaints, we will contact you with an estimated resolution timeline.
If you are dissatisfied with our response, you have the right to refer your complaint to the Personal Data Protection Commissioner of Malaysia under the provisions of PDPA 2010.
The PDPA 2010 grants you strong rights over your personal data. surga5000 respects and supports the exercise of all these rights.
Request a copy of all personal data surga5000 holds about you. We will provide this within 14 days.
Update or correct any inaccurate or incomplete personal data in your account settings.
Under certain circumstances, you may request the permanent deletion of your personal data from surga5000's systems.
Object to the processing of your data for marketing purposes or in certain other circumstances provided for under the PDPA.
We prioritise the privacy and data security of every Malaysian member. Register with confidence today and enjoy a safe, responsible gaming experience with surga5000.